Service

Biki's Bath Service & Warranty

Specialized after-sales maintenance system

Biki’s Bath provides a one-stop solution for your smart toilet needs, focusing on delivering high-performance, user-friendly intelligent sanitary products. We simplify the customer experience by offering end-to-end services—from expert consulting (including model selection based on usage scenarios, function explanation, and installation guidance) and purchasing to dedicated post-sales support and reliable delivery.

This integrated approach saves you valuable time, eliminates the hassle of coordinating with separate product sellers, installers, and after-sales teams, and ultimately delivers greater convenience for your smart bathroom upgrade.

Step 1: Primary Consulting

Free Consultation

Get a free consultation to share your usage needs, function preferences, and bathroom space. We’ll co-create a smart toilet selection plan, and work with you from model recommendation to installation guidance—ensuring details like water-saving or antibacterial features fit your habits. Our goal: high-quality smart toilets that suit you perfectly.

Budget-Driven Sourcing

Spend wisely, use with confidence on your smart toilet.We curate top-tier materials and reliable chips, with open costs and strict quality guarantees.

Tailored Project Proposal

Receive a detailed proposal with material specifications, timeline, and investment estimate—your roadmap from concept to completion.

Step 2: Product Selection

Personalized Plans

Choose from diverse models: from basic auto-flush to advanced UV-sterilizing, app-controlled units—all adapted to your space and habits.

Material & Design Assurance

Confirm key specs like water pressure adaptability, voltage compatibility (for international markets), and certification (CE, FDA, etc.).

Sample & Demo Experience

(Optional) Experience demo units to test functions like flushing power, seat heating, and smart panel operation.

Step 3: Order & Delivery

Order Confirmation & Payment

Finalize your chosen model, confirm order details, and complete payment with transparent cost breakdowns.

Global Logistics Arrangement

Arrange secure shipping (with shock-proof packaging for smart components) and provide tracking for door-to-port/door delivery.

Pre-Installation Preparation Guide

Receive a checklist for plumbing and electrical prep (e.g., water pressure requirements, power outlet placement) to ensure smooth installation.

Step 4: Installation & After-Sales

Professional Installation Support

Access step-by-step installation guides or connect with our recommended local installers (for major markets) for proper setup.

Function Testing & Training

Verify all smart features (e.g., auto flush, app connectivity) and get a quick training on operation and maintenance.

Warranty & After-Sales Service

Activate warranty coverage and know how to access technical support, repair, or replacement services for peace of mind.

Secure Transit, Delivery & Sign-Off Assurance for Smart

At BIKI, we stand behind every smart toilet with cutting-edge technology and dedicated after-sales support—ensuring your investment delivers lasting hygiene, convenience, and value.

Secure Damage-Free Transit

01

Industrial-Grade Secure Packaging

Multi-layered protection: Shock-absorbing foam wraps critical components (control panels, bidet nozzles, heating elements) to resist impact.
Reinforced cartons with moisture-proof liners shield the ceramic body from scratches, dents, or water damage during transit.
Custom-fit crating for bulk shipments ensures stability and prevents shifting.

02

Secure Sign-Off Protocol

A detailed delivery checklist is provided, guiding you to inspect:
- Exterior condition of the ceramic body and control panel
- Sealing of packaging (unbroken for unopened units)
- Presence of all accessories (power cords, installation kits, user manuals)
Sign-off is only confirmed after mutual verification, ensuring any transit-related issues are documented and addressed immediately.

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Biki Smart Toilet: Elevate Every Daily Comfort